St. Augustine Property Management

We Can Help Manage Your St. Augustine Rental Property

At Chaplin Williams, we don't believe in scare tactics or just telling you what you want to hear . we understand that you want peace of mind when dealing with your investment. That's why we share the facts…and the biggest fact is: Every Property Is Unique. And while the properties are unique, there are some things all property owners should consider when managing your own property and tenants:

Local Owners

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1. If you manage your property, you will be the one receiving the calls in the middle of the night for repairs.
2. The tenant will have complete access to you via telephone, email, and address. You are at their beck and call.
3. You have an emotional attachment to the house. This can and will affect your ability to be objective when it comes to the property and makes it hard to view both sides fairly, which can sometimes lead to messy court battles.
4. Some tenants don't pay their rent on time, or at all.Do you know the Florida laws for eviction?
5. If the rent is late, there is no buffer when having to confront the tenant and collect the late fee from them
6. Do you want to go by your property on a regular basis, and do all the inspections?

Out of Area/State Owners

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1. How will you monitor the condition of your property?
2. What happens if the tenant fails to pay their rent? How do you start eviction or even collect the late fee without being here?
3. Where do you keep the security deposit? By Florida law any Security Deposits or Advanced Rents must be held in a Florida bank, which must be disclosed to the tenant.Should you have interest or non-interest bearing account?
4. What happens when something needs repair? Do you have access to reliable, licensed and insured vendors in the area to respond within 24 hours or sooner to solve the problem?
5. If you have a "No Pets" policy for the home how do you know that they haven't acquired one after moving in?
6. Is the lawn drying because of neglect? Re-sodding can be an expensive result.
7. When you receive a violation letter from the HOA, do you have someone that can represent you to make sure you don't have to pay any penalties?

We understand that a lot of times by trying to save a small amount of money, it can end up costing double, triple or sometimes more. We feel that hiring a Property Manager is a small price to pay to have the confidence that your property is being well maintained and kept in the best possible condition. Should you decide to sell your property in the future we can assist you with the sale and will help you reach the best price point for you.

Whether it's one or 100 properties, you get our proven system of property management which maximizes rental income and keeps maintenance costs low while providing a safe and comfortable home to your tenants. Our system offers:

• Accurate accounting of all funds with a monthly rental proceeds distribution either by check or direct deposit. Plus access to an owner portal on our website where you can retrieve all historical data as well as actual copies of invoices paid on your behalf. You will also receive a report at year end detailing all income and expenses for easy tax preparation.
• Extensive tenant screening process. We not only pull a credit report and score, we have a tenant criteria model they must meet in order to rent. This model uses their true Fico score, past landlord tenancy check, current payroll check, past eviction search, criminal background history and well as debt to housing ratio. Based on how they score using our internal model we will accept them, decline them or after consultation with you, accept them with an additional security deposit.
• Extensive collections process. From time to time situations change and a tenant may stop paying or start paying late. All our leases require rent due on the 1st but offer a 5 day grace period. So our collections process starts on the morning of the 6th when a payment is not made. Your tenant will receive a phone call from our office following proper Fair Debt and Collections Practices Act of 1978 procedures. If by the end of the day the tenant has not made a good faith promise to pay will we post a Florida Statues 3 Day Notice to Pay letter on their door. This letter demands payment or the keys at the end of the three days. This is where most property managers stop. However we keep reaching out to the tenant in a collection manner on a daily basis to secure either a payment, a good faith promise to pay or a payment plan signup. In the advent all this fails we will contact you and ask if you would like us to keep attempting to collect or start the evictions process. The act of Eviction will always be your call.
• Payment Portal. Your tenant will receive a free payment portal on our website where they can setup automatic payments, one time payments, view their account or submit a work order request. Some companies charge either the tenants or owners for this service. We do not because providing as many options as possible for the tenant to pay helps us ensure you receive a timely rental distribution each month. We've found that the better we treat our tenant the better they will treat your home.
• Inspection Process. We are fanatical about inspections as this is the best way to ensure your property is maintained. This will be especially important with your brand new units that will need to be kept pristine for future sale. We will be inspecting your property periodically throughout the time that we manage it. You will receive a report back stating the condition of the unit as well as photographs.
• Escrow. Following Florida Statutes guidelines we will manage all escrowed funds on behalf of your tenants in our Non interest bearing Florida Escrow account

Testimonials

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• "We are very happy with our decision to hire Chaplin Williams Rentals. We know that our properties are always being looked after both professionally and profitably"
  - Current Property Owner

Frequently Asked Questions

When I move out, what do I need to do to receive my full security deposit back?

We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be shampooed and deodorized. You will receive a move-out packet after you’ve given notice at least 30 days prior to moving with more details of expectations and possible charges. Or you can download the Move Out Packet from our website at any time.



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St. Augustine Area Information

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Florida was ceded to the United States by Spain in the 1819 Adams–Onís Treaty, ratification of the treaty took place in 1821, and it officially became a U.S. possession as the Florida Territory in 1822. Andrew Jackson, a future president, was appointed as the military governor, succeeded by William Pope Duval as territorial governor in April 1822. Florida gained statehood in 1845.

After 1821, the United States renamed the Castillo de San Marcos (British, Fort St. Marks) as Fort Marion for Francis Marion, the "Swamp Fox" of the American Revolution.

During the Second Seminole War of 1835–1842, the fort served as a prison for Seminole captives, including the famed leader Osceola; the black Seminole, John Cavallo (John Horse), as well as Coacoochee (Wildcat), who made a daring escape from the fort with 19 other Seminoles.

Areas We Service

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• Amelia Island
• Fernandina Beach
• Yulee
• Jacksonville